Testimonials
Bill Utter Ford Ranks at the Top!
I have purchased over 20 vehicles during the last 16 years and this buying experience ranks at the top! I would recommend this dealership and Scott Cates very highly because of professionalism, courtesy and friendliness displayed by each individual involved in my purchase of my F-150. I am so happy that I purchased this vehicle rather than a Chevrolet. Bill Utter Ford has a really great family oriented dealership.
James Stockton
Frisco, Texas
Carl got us the Expedition we wanted.
Carl Spindle is excellent! He worked with us to get us the Expedition we wanted. While Bill Utter Ford did not have one on the lot we liked, Carl found the vehicle we wanted and had it brought in for us. His overall professionalism provided a great experience in purchasing a new vehicle. There was no back and forth like at other dealerships. He gave us a great price and followed up with great customer service!
Will Ford
Sanger, Texas
Ready & Waiting to Fulfill My Vehicle Needs
I was replacing a Toyota Tacoma that had just been totaled. I was debating between buying a Toyota and Ford. I had called several Toyota and Ford dealerships. When I called the Bill Utter Ford dealership, Bobby Triplett answered and worked hard to find a vehicle that was within my price range, and then told me to let him know when I was ready to buy. I called back about a week later, after I had come to resolution with the insurance company, and Bobby told me the vehicle was on site if I wanted to see it. When I was ready to buy it, he had it ready and a loan officer ready to close the deal. Even came in on his day off to make sure it all happened. Kudos to Bill Utter Ford for the caliber of their sales staff.
Guy Tidmore
Flower Mound, Texas
Wonderful Sales Staff
Doyle Chaffin was our salesman and did an excellent job at helping us get this vehicle, my new Ford Explorer. He worked with us our way, mainly through email and phone, so we didn’t have to spend a lot of time in the dealership away from work. He is genuine and that was something we didn’t see at the other Ford dealership in Carrollton. We are confident in Fords product which is why we came back and would like to see the Carrollton’s dealership service mirror that of Denton’s. The dealership was spic and span, the cleanest I’ve seen out of any other Ford dealerships, and every person I came in contact with said hello to us, even if they weren’t helping us, and spoke with sincerity. Nothing fake about these people, they really know the definition of service. I absolutely love this dealership. We also had our truck serviced at the body shop this past year and the service was excellent there too, so we’ve seen many areas of this place to get a good feel overall, and I can honestly say, they are top notch. I’ve never wanted to hug a salesman before but Doyle almost got one from me. He is a super sweet, caring guy. Thanks BILL UTTER FORD! A job well done!
Jennifer Lewis
Little Elm, Texas
Thanks to Our Salesman and Finance Manager
Doyle,
I wanted to take a minute and tell you and your Finance Mgr thanks for all your hard working at getting the deal done for Jennifer and I. This was by far the best experience we have had when buying a car.
Jimmy Lewis
Thanks to Doyle
Hey Doyle,
I really appreciate all you did to help us out. I never get excited about big purchases but I’m excited to have something bigger to drive finally. Hopefully we’ll have a car seat in the back of it before long. You are a really nice guy and the dealership should be proud to have you. Thanks again for everything.
Sergeant Jennifer L Lewis
Denton County Sheriff Department
Communications Division
On the Road in our New Vehicle in less than 30 Minutes
Alan Grubbs is a pleasure to work with. He did everything he said he would do and more. For those of you out there who value your time and are looking for a professional to work with, I would certainly recommend Alan Grubbs. He has earned my business, and will be hearing from me again in the future.
Clayton McMartin
We are so fortunate
We are so fortunate to live in our community and have a company like Bill Utter Ford who does so much for the youth in the Denton area. I can’t say enough about how they really go the extra mile on staying so involved and focused for the good of the community.
Thank You Bill Utter Ford.
Rick Beard
A Most Appreciative Customer
I just got home from the best car buying experience ever. I took my F150 in to service because the clutch had gone out. only to find out the cost to repair it would be more than I could afford. My sister had purchased an Escape a couple years ago and recommended I go there when I was ready to do a trade in. Well it came unexpectedly on my way home from work on Friday. Ty Massey was extremely helpful and made me feel very much at ease. He wanted to make sure that I was sure about doing a trade in and didn’t want me to feel pressured because of my truck needing work. I can’t thank Ty enough for taking the time to walk me through the whole process, making it completely stress free. I also wish to note how friendly Don Padilla was in going over the details of financing. Everything was as Ty had told me with no hidden fees or charges.
I have already started referring my friends and family to the dealership. And I will be a repeat customer myself when I’m ready for a trade.
Thank you, Ty!!
A most appreciative customer,
Gayla Howell
Denton, TX
April 9, 2011
Super Satisfied
Although many car dealerships present, let’s say, ‘challenges’ to the car buying experience, Utter Ford is a refreshing change to the standard unpleasantness one often finds. Ask for Doyle Chaffin if integrity, extra effort, low pressure, and quality information is what you are looking for in a sales representative. I dealt with him alone, never having to go through the usual 2 or 3 tier heirarchy that is too often found elsewhere. After the deal was made, Debbie Traugher handled the financial details with the speed, efficiency and personality of a consumate professional. Finally, Accessories manager Denise Wolfe gave a thourough explanation of options that were avialable, never once applying any pressure.
Great products, outstanding staff, excellent experience.
March 21, 2011 by Ray Watson in Denton, TX
GREAT PEOPLE AT BILL UTTER FORD
If you want the most informed ,intellegent and friendly experiance while purchasing an automobile, go see Ty Massey at Bill Utter Ford. Our new truck had a couple of small scratches that they took care of right away and they loaned us a replacement truck during that time. We were introduced to Carl Anderson the general manager, he made sure we were happy with our purchase. Carl has been with Bill Utter Ford for many years and has everything running smoothly. It was a true pleasure meeting him and I know if we have any concerns in the future Ty and Carl are dependable people. If they say it ,they will do it. One more person I would like to mention was our finance man, he went out of his way to make alan and I comfortable with the car note we had. He even found more insurance coverage for our beautiful new truck. Way to go Bill Utter, you have the best employees around. I will keep giving out Ty Massey’s cards to all of our friends and family. Everyone that see’s our truck, loves it.
March 04, 2011 by mr. & mrs. alandelon apawan in Denton, TX
Fabulous Service
We discovered Bill Utter Ford about 4 years ago when we went online to find a new truck for me. We had dealt with another local dealership for years and had enough of their terrible service. Once we went to Bill Utter, and purchased my new Expedition EL, we knew we had found a great place! I luckily found Phil when we purchased a new 250 for my husband. Phil was awesome! He is so patient and actually listens to exactly what you want. We will absolutely tell all our friends and family about Phil and Bill Utter Ford. We had a super experience again and will return for another new truck within a year for sure! Best customer service you will ever find hands down! We drive past 3 other Ford dealerships on our way to Bill Utter by the way!
March 04, 2011 by Leslie B. in Frisco, TX
Phil Tysinger
Phil did an AWESOME job selling us the 2008 Jeep! It was exactly how he discribed on the phone. EASY to work with, and I would buy from him again! In a heart beat!
March 01, 2011 by Bobby Lindamood Jr in Colleyville, TX
Surprising
I used to have to decide which I liked better- having a root canal or shopping for a car. However, I liked the way the folks here did business. Instead of having a platoon of salesmen jump you at the door, they leave you alone untl you are ready to talk to them. They don’t try to con you into buying the next larger model and they do their best to match anything you have found elsewhere. They do try and and sell you all kinds of aftermarket stuff, like window tinting, but as Nancy Reagan said, “Just say no.” I would do buiness with them again.
February 23, 2011 by withheld due to witness protection program in Sanger, TX
I’ll Be Back
I just bought an F-250 truck at Bill Utter Ford, and Mark Watkins made it a great buying experience – no pressure, all my questions were answered and he took the time to not only explain features on the truck, but programmed and registered the Sync product online. This is my third vehicle from Bill Utter Ford and I’ll continue buying from them because of people like Mark Watkins and also Donna Smith in the service department – this is clearly a superior dealership, and I highly recommend them
February 18, 2011 by STEVE CARTER in Lake Dallas, TX
Ebay Ford Ranger Bill Utter Ford
We saw their post on Ebay . I sent an offer on their Ranger and got a call from Phil. As usual he only had my information not the offer part. Since I had gone through this 4 times already I was ready for more run around. Phil said he would talk to his boss and call back. He did, we agreed on the price and I waited for the “hidden or extra fees” . They were exactly what was stated. I was afraid the Ranger would not be there when we arrived but it was cleaned, serviced, and a full tank. Less than one hour and we were on our way back. It was the first time in years we breezed right through the process. Great service! Great people! and no bull! What a concept!
February 17, 2011 by Jim and Cathy Reynolds in Walters, OK
Happy Camper
I was satified with my purchase of a ford f150. this is my first ford, and dont regret it at all. My salesman was Mark Watkins and he helped find the perfect truck along with aftermarket leather upgrade. I would visit these guys if you are looking to buy a new vehicle.
February 06, 2011 by cody in Argyle, TX
Very Satisfied
Toronto Spikes, my salesman, talked with my wife and I and was able to match uswith a vehicle that met both our needs. We liked that he had knowledge on both the technical and “fun” aspects of the vehicles. There was no pressure and everyone was very friendly – you felt like part of the family. The experience with the Finance Dept was awesome. No pressue and she explained everything. We were out in record time. We liked that we were introduced to the Service Dept. so that we knew who we would be talking to. Again, they made us feel like family. I would definitely recommend Toronto and Bill Utter Ford. Thanks!
January 29, 2011 by Gary Borst in Flower Mound, TX
Bill Utter Ford is how a car dealer should be
I have bought 3 vehicles from Bill Utter Ford since 2008 and I could not expect any more from a dealership. They are very competitive in pricing, sales staff is extremely knowledgeable and courteous, finance team is resourceful and helpful and the after purchase support is top shelf.
Car Buying has been a joy the last 3 years – something I never thought would be possible!
Thanks Bill Utter Ford!
January 28, 2011 by Bob James in Justin, TX
BEST SERVICE EVER EXPERIENCED
I recently took my f350 in for service, I had a cold start issue. Danny met me on the service drive, very polite, professional. He was very detailed in listening and writing up the repair order! Impressed at that time, he called me back with and estimate to replace the FICM??? I think and told me it would be around $1000.00. Before the day was over, he called said my truck was ready.
BY FAR THE BEST SERVICE I HAVE EVERY EXPERENCED FROM A DEALERSHIP!!!
GREAT JOB! THANKS,
RUSTY
PS: ALSO THE PROBLEM WAS FIXED THE FIRST TIME.
Made to Feel Like Royalty
I wanted to take a moment of your time and express my sincere thanks for your dealership! Each and every time I purchase a vehicle from you…it has been above service and style each time I come into the dealership.
When I walk into your dealership, everyone makes you feel so welcomed. You are made to feel like you are royalty. I offer my sincere thanks to you and your staff for making buying a vehicle so pleasurable. My wive Carol even has a great time when she comes into the dealership!
I do want to highlight Doyle for his wonderful attention to every aspect in buying my new Ford 150 Truck. Doyle is an inspiration to work with and goes over and beyond to get you what you want and need. Doyle is #1. I also have to give a round of applause to Dean , Don and Denise for everything they did to get me my new Ford 150 Truck and the attention to detail and service. They are all so courteous and helpful. I also have to give my gratitude to Carl Anderson for always making sure I am felt welcomed, no matter how busy it may seem.
Again…many THANKS for everything you did to make my vehicle purchasing a breeze!
WOW!
Scot Wilkinson, January 20, 2011
My 2010 F-150 Super Crew
Everyone is excited when they purchase a new vehicle. My new truck that I purchased from you in June has 8,000 miles on it. I want to tell you I still love my truck! My June visit was the first time I had been to Bill Utter Ford. You were very personable and made me and my family feel very comfortable right from the start. You were honest and sincere when met and that made my truck purchasing experience great!
There are numerous Ford dealers throughout the metroplex and beyond, but Bill Utter will always be my Ford dealer. I really appreciate all that you did including the dealer rebate that we discussed after the purchase. Customer service is very important in this day since everyone is worried about money and the “best price”. Customer service is the difference and is what makes me decide who I am going to buy from–that includes everything from groceries, dry cleaning and my vehicle purchases. You know how to treat your customers.
Thank you again for a great buying experience and see you when we make our next vehicle purchase.
Phillip Moore, November 13, 2010
Dave Wager
Dave Wager at Bill Utter Ford has sold my husband and I two wonderful cars. He bent over backwards to help us. If you need a car go to Bill Utter Ford and talk to Dave. You won”t be disappointed .
Adrianne Stone, April 29, 2010
Chad Phillips
I bought my F150 from Chad Phillips at Bill Utter Ford, and the deal couldn’t have gone any smoother. These guys are great and I’ll buy all my Fords from them in the future!!!!! Pickup Man,
April 28, 2010
Two thumbs up
My wife and I have purchased two preowned vehicles within 4 months and cannot praise your sales team enough. Jon Craig and Big Dave are hands down the best guys I have ever dealt with. I work out of town during the week and they had it all ready for me to sign and go.Thanks to your staff and we will be customers for for along time. Great Job!
May 06, 2010 by Brian in Denton, TXTwo thumbs up
My wife and I have purchased two preowned vehicles within 4 months and cannot praise your sales team enough. Jon Craig and Big Dave are hands down the best guys I have ever dealt with. I work out of town during the week and they had it all ready for me to sign and go.Thanks to your staff and we will be customers for for along time. Great Job!
May 06, 2010 by Brian in Denton, TX
WOW! Amazing service and amazing vehicles!
My husband and I have been looking for a dependable vehicle for our growing family for a while and truly appreciate the opportunity to become part of the Bill Utter family! Jon Craig is an awesome person and took really good care of our family. He even called a few days after our purchase to make sure that we were happy and to see if there was anything he could do for us. I’ve never experienced that level of service and commitment from a dealership before and will definately be purchasing from Bill Utter again!
May 09, 2010 by Kathea Taylor in Irving, TX
Excellent customer service with big smiles on all
I went to Bill Utter Ford, after leaving another dealership, and was greeted with a big smile by Jared Sanders. He was very polite, kind and courteous with his greeting. I told him about the whole situation about the other dealership and he said “well lets see what we could possibly help you out with then here.” We sat and talked about what we had discussed at the other dealership and he did say that “well if they could only do the best at that mark, then we might be able to do that.” I said ok and then told him what I was looking for, he then introduced me to the 2010 Ford Focus, which was a very nice little car and we discussed all the options they had to offer at that dealership. One thing that he said which I was really really pleased with this comment is, “I don’t want to run and ruin your credit and sell you a car that you are not 100% satisfied with, so I want to make sure that before we run the application, to tell me if this is the car for you.” Now that part made me feel good because that rarely happens at a lot of dealerships and that told me that he wanted my business. So the car that I test drove I liked the feeling of it, but it was missing a few things I would of liked more, so he helped me look for the car that I would have liked. Unfortunately, they didn’t happen to have the car that I wanted on the lot, BUT a friend of mine who happened to work there, Kitty Fallen, found the car that I was looking for at another dealership and both Jared and Kitty did there best to get that car over to Bill Utter just for me. I went ahead and sat down to go ahead and do the credit application. Best news I have heard all day was that I was APPROVED!!! By the way, I did this on my own with out a co-signer because I already had well enough credit established, just for consideration purposes. I was so excited that I had a smile on my face the remainder of the day. They told me that the car would be there the next day so after getting off of work the next day, I went to go and sign all the paper work with them. Don the financial man who helped me with that answered all my questions without any hidden quotes. He was straight up forward with me, and I really enjoyed that! After everything was done, my brand new Ford Focus was sitting right outside for me to drive it off the lot and I couldn’t hardly wait!! I thank all the people that work at Bill Utter Ford for taking care of me like a very valued customer, and if anyone who is reading this review, I recommend Bill Utter Ford 100%! Also I recommend that you be helped by either Jared Sanders or Kitty Fallen. Two people who I will do business with anytime!!!
May 19, 2010
Utterlly Comforting
Just got my car back Friday from the body shop at Bill Utter Ford and have never been happier since the day I first got her!
Few Weeks ago I had an accident ironically in front of the dealership on I-35 and my first thought was drive it and drop it off to them ASAP. It was after hours, but I knew she was in good hands. Then next day right away Jeff took a look at it and said they would get started on it right away. Per my fathers request we got a second opinion on damage repairs and Ford still offered the more affordable deal. After the insurance company dropped off the papers I signed them and they started on work right away.
From day one I got emails and phone calls to keep me updated on my repairs and the progress on my vehicle. Danny and the service department set me up with a rental from Hertz stationed at Ford to get me to class and work while my car was being repaired. The Rental was waiting for me and all I had to do was sign the papers and give them my credit card and info per rental agreement.
Not only did I get to speak personally to my service tech whom worked on my car, they let me take a look personally at the progress. Not only when my car was done did I get an email but Jeff also called me personally to tell me it was done, along with delays and reasons for delays on my repairs. Jeff even offered to take a look at my wipers when they didnt seem to work after I picked up my car even though they didnt have anything to do with the damages. Not to mention my car was cleaned for me on the inside and out like she was brand new the day I picked it up from the body shop!
In an economy like this one an accident can shatter your world especially when your car is your life! I own a 2007 Mustang Convertable ordered and bought from Bill Utter Ford, the customer service I recieve from them is the reason my family keeps coming back from our first car till our next one. I work retail and I know customer service. They are compassionate and understand how hard it is to lose your transportation.
Thank You to the Bill Utter Ford Family! I will see you soon!
May 18, 2010
Wonderful! – Bill Utter Ford Denton, 76210
Everything went great here! I put in a credit application yesterday morning and by yesterday evening had a brand new 2010 Ford Focus! Everything went smoothly and everyone was very nice, courteous, professional, and amazing! Highly recommended!
April 22, 2010 by E. G. in Denton, TX
Excellent Experience
I just purchased a new truck from Bill Utter Ford. My experience was hassle free with no pressure. Doyle Chaffin was the most knowledgeable salesperson I have had the pleasure of working with. He took the time after the sale to set up the new Sync system for me (which if you have ever had to set up a navigation/bluetoothe before you know how aggravating they can be until you learn the new system). All of the staff went out of their way to make sure I had a pleasant experience. I will definitely be a repeat customer.
April 19, 2010 by Dustin Williams in Roanoke, TX
Amazing!!
The customer service that I had at Bill Utter Ford was great. When i walked in i didnt have to wait for help, and “Kitty” Fallon got right on the ball with helping me find the car that fits me perfectly. Even though I paid for my call in full and she really doesn’t have to call and check on me, she still does. Kitty has called multiple times just to be sure that i am satisfied with my car. Kitty has an outstanding personality, and sales is definitely a good job for her. I would recommend her to anyone looking for a new car. Everyone in Bill Utter Ford acts as a family and treats their customers with the upmost respect.
April 06, 2010 by Destinee Schluter in Weatherford, TX
Great car buying experience
I had the extreme pleasure of doing business with Bobby Triplett. I am almost 53 years old and he was by far the best sales man I have ever delt with. There was no high pressure or pushing you in one direction or another. He introduced himself and let us be. He answered all of our questions, and helped us get into the car we wanted. Our credit is not the best, but Bill Utter was very easy to work with. I would recomend Bobby and Bill Utter Ford to any and everyone.
March 17, 2010 by Dennis in Aubrey, TX
Return Customer
My wife and I purchased a 2010 Ford Escape from Bill Utter Ford in February of this year. This is the third vehicle I have purchased from this dealership in the past 4 years and the main reason for the repeat business is our salesman Dick Ricks. Mr. Ricks has always been HONEST with me about what he can sell the vehicle for, the amount he can get for my trade and the interest rate he can get me financed at. My wife hates the car buying experience, but she was impressed by Mr Ricks HONESTY and INTEGRITY. Within less than a week of the purchase we were contacted by mail twice and phone once to make sure we were satisfied with our purchase. I live in Sherman and we have Bob and Blake Utter Ford dealerships within10 miles of my house but in my opinion, Bill Utter Ford in Denton is the only one I will shop at.
March 04, 2010 by Kevin Early in Sherman, TX
Awesome experience
I recently had the pleasure of purchasing an automobile from Ty Massey at Bill Utter Ford. Ty was very professional and accomodating and I recommend him highly. The entire experience and everyone at Bill Utter Ford was wonderful.
May 26, 2010 by Bonnie Huffman in Denton, TX
VERY HAPPY!!!!
I was able to find my husband his perfect jeep online, call the dealership to make the deal, and then they delivered his jeep to him over 100 miles away. My husband is so thrilled, and he gets multiple compliments on his new jeep every day! Great deal and wonderful service. They took care of everything! Phil was great!
May 20, 2010 by Emily in Seneca, SC
Very Accommodating
Jeremy and I live in Plano with our 17 month old son, so it wasn’t always convenient driving to and from Denton to look at cars, however, Phil couldn’t have made the shopping or purchase any easier. Not only did he have the car I wanted, he was very accommodating with time and travel issues. Most important though was Phil’s overall friendliness. It made us know we were working with the right person. We are very happy with our Ford Edge, and I know we’ll come back.
May 25, 2010 by Sara & Jeremy Cyr in Plano, TX
Great
I am a thrilled Bill Utter customer. My experience buying a new F150 was terrific…I would say the best purchasing experience ever! Chad made it all possible. He led me through the process and helped me see the value of purchasing my new Ford from Bill Utter Ford. Chad will be receiving referrals from me going forward. Again, the team was great and thank you for a pleasant experience in purchasing a new truck
May 20,2010 by James Hecht in Frisco, TX
Awesome experience
I recently had the pleasure of purchasing an automobile from Ty Massey at Bill Utter Ford. Ty was very professional and accomodating and I recommend him highly. The entire experience and everyone at Bill Utter Ford was wonderful.
May 26, 2010 by Bonnie Huffman in Denton, TX
